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ITIL Service Management (ITSM) Toolkit 2.11
The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals; these ITIL based tools include essential support materials, templates and guidance to fine tune any ITIL focused organization. Obtain specific guidance for implementation including base-level service and pricing examples for IT products, process roles & responsibilities, goals & objectives, requirements, measurements and more...
License:Commercial,
149 USD to buy Size:
2.72 MB |
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ITIL Service Management Excellerator 1.10
The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs.
License:Commercial,
149 USD to buy Size:
2.10 MB |
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ProcessWorx CMDB 1.5.0204
The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.
License:Commercial,
149 USD to buy Size:
39.21 MB |
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